Frequently Asked Questions for Moving Services
GENERAL QUESTIONS
Our professional van operators will not transport aerosols, combustibles, ammunition, perishables, plants, cleaning agents, butane/propane, and flammables. These items are called non-allowables. Non-allowables are items that pose a danger to your movers or others during transportation.
Alexander’s Mobility Services does not handle the relocation of pets. It’s important to contact a specialized pet moving service for guidance and assistance with relocating your pets safely.
It’s highly recommended that moving insurance (aka valuation) is purchased. Insurance will protect your belongings during transit in the case of any damage, loss, or natural disasters. Speak with your local Alexander’s Mobility team about insurance options and coverage details.
Yes, we offer storage solutions to accommodate your short-term or long-term needs. Please contact us for more information.
We recommend packing high-value or sentimental items yourself. While we are happy to pack them for you, most people feel more comfortable packing them and perhaps even transporting them themselves.
You can file a claim for damaged or lost items by contacting us directly. We will provide you with the necessary forms and guide you through the claim process.
You can request a moving quote by filling out our form online or reaching out by phone. Provide details about your move, and we’ll provide you with an accurate quote.
Your total moving cost is calculated based on several different factors, including distance, the size of your move, the total weight of your belongings, additional services requested, and the time of year. For transparency, we’ll provide you with a detailed breakdown of costs.
Valuation is what movers call transit protection coverage. It provides you with protection if your items are lost or damaged during the move.
Liability is generally limited to the repair of the automobile up to the value of the vehicle. The industry uses the N.A.D.A. Guidebook to determine value.
Certain items are not covered under transit protection (valuation). Plan to take items such as jewelry, electronics, collections, irreplaceables, currency, rare items, furs, and important documents with you. Also, sets and pairs – multiple items that are part of a matched set, like a pair of candlesticks – may not be covered. Please discuss any of these items with your customer service representative if you have questions.
Yes, we are a reputable moving company. Alexander’s is registered with the DOT for compliance with federal regulations. Additionally, with over 70 years of experience in the industry, we have established a track record of reliability and professionalism in handling moves, including international relocations.
INTERNATIONAL QUESTIONS
The answer depends on many factors, including the shipping method (air vs. sea), speed of customs, the schedule of the mover at your destination, and distance. Your customer service team will be able to provide a more accurate estimate based on the specifics of your move.
A moving company that is experienced in global relocation is well-versed in customs regulations. We will work with you to ensure that your shipment is properly packed and marked. Proper preparation can greatly speed up the process.
Unlike shipments moving within the United States, where transportation costs are based, in part, on weight, global transportation costs are based on volume as measured by cubic feet. There are online tools to help you calculate this number, and your customer service representative should be able to provide assistance.
The rules of the destination country determine what items can be accepted by customs and which ones will be rejected. A reputable global moving partner like Alexander’s will be able to guide you through this process.
Alexander’s offers a variety of services for international relocations, including packing, shipping, customs clearance, destination services, and assistance with documentation.
Yes, we offer international moving insurance to protect your belongings. The amount of insurance needed depends on the value of your items. Make sure you keep an accurate list of the items you plan to ship so you can ensure your belongings are well-covered.
If you do not plan on returning to your previous country, items that cannot be brought on an international move should be disposed of if they cannot be donated or sold. If you plan on returning to your previous country of residence, you can always choose a long-term storage option.
For international moves, you will typically need a valid passport, a visa (if applicable), an inventory list, customs declaration forms, and any specific documents required by the destination country.
Ideally, your international move should be booked at least two months ahead of your planned move date. This allows sufficient time for planning, paperwork processing, and coordination with our moving crew.
