Frequently Asked Questions
HOUSEHOLD GOODS QUESTIONS
Liability is generally limited to the repair of the automobile up to the value of the vehicle. The industry uses the N.A.D.A. Guidebook to determine value.
What does a surveyor need to see when they visit my home (or office) to determine the estimated cost of my move?
In short, the surveyor needs to see anything and everything that the professional van operator and crew will be moving. This includes items in closets, attics, under beds, sheds, garages and in remote storage locations.
Crews stretch-wrap all fabric pieces – sofas and chairs – then wrap the items with furniture pads. It is the best method to protect furniture from damage and soiling.
Your home’s floors, doorways and banisters will be protected with the best material available. If damage occurs, note the damages on your inventories and contact your customer service representative as soon as possible.
Trained packers understand that moving fragile, delicate items involves more than simply placing them in boxes. It takes special care. It also takes knowledge of the right packing materials and techniques. Whether you’re moving an aquarium or treasured antique furniture, they understand which packing materials work best. And they’re experts in the proper packing methods to ensure safe transit.
Your move team routinely uses stretch wrap and pad wrapping. They also use wooden crates for things like crystal chandeliers, pool table slates and antiques. When you trust your entire packing to your move team, the packers and movers save you time, worry, and the costs from breakage that can occur with improper packing.
The professional van operator will refuse to accept aerosols, combustibles, ammunition, perishables, plants, cleaning agents, butane/propane, and flammables. Several items are not covered under transit protection (valuation). Plan to take items such as jewelry, computer software, collections (coins, stamps, baseball cards, etc.), irreplaceables, currency, rare items, furs, and important documents with you. Also, sets and pairs – multiple items that are part of a matched set, like a pair of candlesticks – may not be covered. Please discuss any of these items with your customer service representative if you have questions.
In general, professional van operators cannot transport hazardous, explosive or flammable materials. This ban extends to infectious waste, pathological waste, sharps, chemical, pharmaceuticals, nontoxic and radioactive waste.
Yes, many commercial moves occur on the weekend or in the evening to avoid disrupting normal business activities.
Our move teams will protect floors, elevators, hallways and door frames at both origin and destination using a combination of Masonite and corrugated cardboard.
We are buying new office furniture and will need to dispose of some of the existing furniture and equipment. What should we do?
You can reduce, store or reuse your existing furniture. Our customer service team can explain the options and assist you in the selecting the best solution for your organization.
I’m moving to another country. How long will it take my household items to reach the destination country?
The answer depends on many factors including shipping method (air vs. sea), speed of customs, the schedule of the mover at destination, and distance. Your customer service team will be able to provide a more accurate estimate based on the specifics of your move.
For my overseas move, how can I be sure that my household goods are properly documented so that there is no issue with customs?
A moving company who is experienced in global relocation is well-versed on customs regulations and will work with you to ensure that your shipment is properly packed and marked. Proper preparation can greatly speed the process.
I’ve moved within the United States but not overseas before. How will my international shipment be weighed?
Unlike shipments moving within the United States where transportation costs are based, in part, on weight, global transportation costs are based on volume as measured by cubic feet. There are online tools to help you calculate this number or your customer service representative should be able to provide assistance.
The rules of the destination country determine what items can be accepted by customs and which ones will be rejected. A reputable global moving partner will be able to guide you through this process. It is best to remove these items before packing as trying to ship prohibited items frequently causes delays and additional expense at customs.